Tell Us About Your Allergy
If you have a food allergy or intolerance, you must tell a member
of staff when placing your order.
Please do this every time you order, even if you have ordered the
same dish from us previously.
Recipes, ingredients and suppliers can change, so previous
allergen information should not be relied upon for a new order.
For online or telephone orders, please clearly inform us of the
allergy when ordering. If you are unsure whether a dish is
suitable, please contact us before placing the order.
Allergen Information
Information about the 14 allergens required to be declared under
UK food information law is available for our menu.
Please ask a member of staff if you would like allergen
information for a particular dish.
Our staff can check the relevant allergen information and discuss
whether a dish can be prepared to accommodate your requirements.
Please do not assume that a dish is free from a particular
allergen simply because that allergen is not obvious from the
menu description.
Thai cooking frequently uses sauces, pastes, seasonings and other
ingredients which may contain allergens that are not immediately
apparent.
Gluten-Free Requests
A number of our dishes can be prepared without gluten-containing
ingredients by using suitable alternative sauces or ingredients.
Please specifically tell us that you require your dish to be
gluten-free when ordering.
Some items, particularly certain starters and other foods prepared
in advance, cannot be adapted to be gluten-free.
Our staff can advise you which dishes can be adapted.
Cross-Contamination
Kin Khao operates a working commercial kitchen in which multiple
allergens are stored, prepared and cooked.
When we are informed of an allergy, we will take reasonable
precautions to reduce the risk of cross-contamination, including
appropriate cleaning and handling procedures.
However, because allergens are present within our kitchen, we
cannot guarantee that any dish is completely free from traces of
an allergen.
Customers with severe allergies should speak directly to a member
of staff before ordering so that we can explain our preparation
methods and help them make an informed decision.
Vegetarian & Vegan Dishes
Please tell us if you require a dish to be vegetarian or vegan
when ordering.
Some dishes can be adapted by removing or replacing meat, seafood,
fish sauce, oyster sauce or other animal-derived ingredients where
appropriate.
Not every dish can necessarily be adapted.
Our kitchen also handles meat, seafood and other animal products.
Vegetarian and vegan descriptions relate to the ingredients used
in the dish and do not mean the food is prepared in a completely
separate kitchen environment.
Other Dietary Requirements
If you have another dietary requirement or ingredient you need
to avoid, please ask us before ordering.
We will provide the information available to us and will let you
know if we are unable to safely accommodate a particular request.
Recipe & Ingredient Changes
Ingredients, brands, recipes and suppliers may occasionally
change.
We maintain allergen information based on the ingredients
currently being used. Customers with allergies or intolerances
should therefore check with us each time they order, rather than
relying on information provided during a previous visit or order.
Delivery & Collection Orders
The same allergen procedures apply to dine-in, collection and
delivery orders.
When ordering remotely, please make your allergy or intolerance
clear when placing the order.
If we need further information before preparing the food, we may
contact you. If we cannot confidently establish that an order can
be prepared in accordance with the information available to us,
we may decline to prepare that item and will discuss alternatives
where possible.
Your Responsibility
We will provide accurate allergen information based on the
ingredients and information supplied to us by our manufacturers
and suppliers.
Customers are responsible for telling us about their allergy,
intolerance or dietary requirement before ordering and for asking
for further information where needed.
If you are unsure whether a dish is suitable for you, please
speak to us before ordering.
